Royal United Mortgage LLC - Indianapolis, Indiana

Mike M.

I talked to Jon about the refinance, and he was very efficient with explaining the process and how it works. He said it would probably take about three weeks for the refinance to complete, but he missed the deadline, it was completed in 19 days, to my surprise. His assistant Austin, was also a good representative with some of my questions. The overall experience was very positive and I would like to thank everyone who had a hand in my application. Thanks you all for a wonderful experience. Steve Mahon

Nelson

I recently had the pleasure of working with Brian Mills at Royal United Mortgage, and I can confidently say that it was a fantastic experience from start to finish.

From our very first conversation, Brian was professional, knowledgeable, and genuinely interested in helping me find the best mortgage solution for my needs. He took the time to explain the entire process, answer all my questions, and ensure I felt comfortable every step of the way.

What impressed me the most was Brian's attention to detail and his commitment to providing excellent customer service. He was always available to address my concerns and provided timely updates throughout the process. His expertise made navigating the mortgage landscape much easier, and I felt supported and informed at all times.

Thanks to Brian's hard work and dedication, I was able to secure a mortgage that fit my financial goals perfectly. I highly recommend Brian and Royal United Mortgage to anyone looking for a reliable and trustworthy mortgage professional. Thank you, Brian, for making this a positive experience!

Rebecca L.

I recently had the pleasure of working with Kendra Muehler as my loan adviser, and I can confidently say that my experience was outstanding. From the very beginning, Kendra's friendly demeanor made me feel at ease. She took the time to listen to my needs and concerns, ensuring that I felt supported throughout the entire loan process.

One of the highlights of working with Kendra was her quick communication. Whether I had questions via email or needed clarification over the phone, she responded promptly and thoroughly. This level of responsiveness made the process feel seamless and efficient, and I never felt left in the dark. I am grateful for her assistance and would not hesitate to work with her again in the future!

Donna G.

Antwan Perry was wonderful working with to help me fine a refinancing plan that was just right. He gave me many different options and was able to answer all of my questions concerning each. He never gave up. I highly recommend this person because of his knowledge and determination to get is done!

Cheryl C.

I had a wonderful experience with Royal United Mortgage. From the first conversation to the final details everyone involved was very helpful, patient and understanding of my needs and wishes. They made me feel appreciated and valued as a customer. I would very highly recommend this company to anyone in need of this service

gork2ny

These people are awesome! I'm a first-time home buyer. So I was Flying Blind through this. They helped me so much and made it very easy. They got me the best discounts and rates and worked hard for me. I'm extremely grateful. Highly recommended. Thank you so much!

Michael

I was called at 7:53am CST on March 23rd, 2025. Caller hung up when I answered. I returned the call and got someone, not sure who it was, but I was pretty aggressive with them because they're a mortgage company of some sort reaching out to people prior to 8am on a SUNDAY. The employee and I exchanged words, he told me to kick rocks, and that the unemployment line was open. He ended up hanging up, and then proceeded to call me back to back to back 34 times from 8am, to 3pm CST. (photos attached of phone numbers incoming and times)
I also received a text message (photo attached) from the suspected person I was speaking with, and again, my response was pretty aggressive. This employee obviously thinks this is a game. I have never contacted this company, I have no idea who they are, I am in the process of refinancing my house with my CURRENT mortgage company. This place will never, ever, be on my list for use. Whoever this employee was that was acting like a child, should have his phone usage revoked. What a disgusting company.
To add to all of this, the company in discussion was filed against in court during year 2021 for this sort of thing. Continued to call consumers who had requested that the calls stop. Placed unsolicited calls prior to 8am. Case # 1:21-cv-21626. State of Florida.
This company is awful.

Rodney D.

Working with Royal United Mortgage was great. I have closed on many loans and this was the best experience I have ever had. Jonathan Burdine was a breath of fresh air and the company is first class. Well done guys and thank you!