Sand Castle Property Management - Anderson, Indiana

tshayla J.

This rental company has been the best agency I’ve dealt with ever … very kind considerate and business oriented. I really appreciate how prompt they are about taking care of any issues on there properties. Haven’t had major issues but the things that have come up , they’ve been sure to take care of the issue immediately. They’ve been a complete blessing to me and my family. Strongly recommend.

Kimberly H.

Have not even had them a month and I have been lied to and hung up on and told to "take it up" with my old landlord due to me not signing a "new" lease with them. I have a perfectly valid lease with this property and I am not legally obligated to sign a new one until my lease is up. They do not call you back when you leave a message. I have called them at least 10 times and only had that one call back where someone in the office hung up on me. Rude, inconsiderate, unprofessional and they don't think anyone knows the law. Make sure you know your rights before dealing with them. No stars but had to select one to be able to post. Connie in the office was pleasant and helpful! I guess it's time to get my attorney involved for non-compliance for SCMP! I have no problem with that. Maybe then, my attorney can get the lease that comes with this property since I was not able to take it to him to read before me signing. BEWARE OF THIS COMPANY.

Sir J. S. J.

Under new management!! The ladies are awesome!! The maintenance guys are awesome!! Had a leaking dishwasher they got us a brand new one the next day!! They don’t play around and are just really good people!!! But also I DO PAY MY RENT!!!😄

Jenny S.

Sand castle properties is an excellent business to work with. The new staff is amazing and the properties are clean and well taken care of. I have several friends who rent from them and they have never had any problems whatsoever. I would definitely recommend them to anyone looking for housing. You will be impressed by the friendliness of the people that work there and how quick they get you taken care of.

Sharelle C.

Diana is my fave!!! She is so amazing. She's honest, realistic, and understanding.

She def made the difference. When I began renting here, there was one young lady that wasn't a fave. I had a tough time with maintenance and then Tim came in and on okay with it lol. Tim is always a text away.

I appreciate these 2!

Chelsea W.

My god, I wish I would have read the reviews on Google before I ever rented from these people. Do yourself a favor, and go somewhere else. They have to be the worst and most rude company I have ever had the displeasure of coming into contact with. They're TERRIBLE. We have made our rent on time every single month. We received a rental renewal in the mail. We signed it and returned it. I called and asked if a puppy was against my lease....to find out that they were not renewing the lease. So begins the shitstorm. Excuse my language. We had already been having issues with the maintenance of the property but couldn't afford to move yet. My boyfriend (co tenant) went up there and demanded to know what the issue was. They agreed to a walkthrough which I videoed. NOTHING was wrong except the latch on the storm door had broke and kept locking us out. Maintenance did not fix it in any decent time, so we just took the door off until they could fix it. The owner, Jerry, said we should have taken the entire frame off the house instead (so they could sue us for damages). The door isn't even damaged and is safely in the garage. They said they'd let us know in a day or so. Exact wording. That was Tuesday. Friday, we finally had to hang up and call back to get a response. We moved in with cats and had them given to us the day we signed the lease. We asked the woman signing our lease if they were okay. She said yes we had already paid a pet deposit and that since it wasn't per animal or per month it would be okay. Well now. That's now part of our violations, too. They said they would extend the lease until March 31 (since they knew it was illegal to try and get us out like that with next to no notice) but that we need to find the cats another home until March 31. Lol, no. Oh, they decided to send us an itemized list in the mail of what was wrong and tell us the decision still stands. We only know this from the hanging up and calling back that we did to finally get Jill to do her job and answer the phone. Cory went up there to try and get the paperwork faster than the mail, but there are fees $50 to even look and a $1 per every photo copy. Cue him and Jill, worst office woman you'll ever meet, arguing until he finally cusses and she calls the police. She said she couldn't "stop what she was doing" to find the paperwork because she was SO BUSY doing the nothing we've come to expect from them. Oh, and the boss that was supposed to contact us, Jerry, took off for two weeks out of the country supposedly. I could go on and on and on. You should see the move out checklist! I can promise well be suing for the deposit. If we do not pay for a professional carpet shampoo from a company of their choice, they take it out of our deposit regardless of the condition of the carpet or if we did it ourselves. We're all still brushing our teeth in the kitchen sink because they have YET to come and fix the bathroom sink, he fixed the dimmer switch upside down (bet they try to charge us for it), our basement smells like raw sewage from them not fixing the issues with the sump pump and we're on our third dryer. The water stands so long it has left a black disgusting layer of gross on the floor when it finally drains and the maintenance man "fixed" it to where the sump pump kicks back into our washer and fires up and hits the floorboards. The glass in the window in the kitchen is still loose enough to stick my hand through even though we reported it over the summer. I can not wait until this all finally catches up with them and they're put out of business. If you want to rent from someone reputable and decent, look elsewhere. This is not the company you want.

Eric W.

Jerry and the team at Sand Castle Property Management have been excellent to work with. They truly care about their tenants, provide an excellent service to property owners, and ensure that the properties they manage are well-maintained. They do their work with integrity, quality, reliability, and excellent communication. Highly recommended.

Tj P.

Sand Castle properties are the best around! From the choice of good, real good houses to rent, the maintenance, and the front office services are excellent. Very professional and will work with you if you don't have all the rent money if you hit bad times. They are very good at finding you a house that you really like as well as having a variety of 1,2,3 or four bdrm homes that are clean and sturdy. They are the best I've ever dealt with.