Security State Bank-Sheridan - Sheridan, Wyoming

Security State Bank-Sheridan is a well-established financial institution serving the Sheridan, Wyoming community. Located at 2070 Coffeen Ave, Sheridan, WY 82801, the bank offers a comprehensive suite of services designed to meet the diverse needs of individuals and businesses. Reaching them is simple via Phone: 76728080, and visitors can access more information and online banking capabilities through their Website: ssbwyo.bank.

About Security State Bank-Sheridan

Security State Bank-Sheridan operates as a Financial institution, providing a stable and reliable platform for managing finances. They specialize in a range of services including convenient ATM access, tailored Business banking service solutions, and expert Mortgage lender support. The bank’s commitment extends to ensuring accessibility for all customers, with a Wheelchair accessible entrance and a dedicated Wheelchair accessible parking lot, demonstrating a strong dedication to inclusivity.

Key Services and Features

• Business Banking: Security State Bank-Sheridan caters specifically to businesses, offering accounts designed for growth and operational efficiency.
• Mortgage Lending: Their experienced mortgage team assists clients in securing financing for residential properties, guiding them through the entire process.
• Personal Banking: A wide array of personal banking services are available, including checking and savings accounts, along with various financial planning tools.
• ATM Network: Customers can easily access their funds through the bank’s ATM network and a robust mobile banking app.

Customer Experience and Recent Feedback

Recent feedback suggests a mixed experience, although generally positive. While many customers appreciate the bank’s friendly service and helpful staff, there have been notable concerns regarding the reliability of the mobile banking application. Several users have reported frequent outages and inconsistent performance, leading to frustration. However, improvements have been observed, with users noting a significant positive change following the implementation of scheduled maintenance notifications. Amber, specifically, is frequently mentioned as providing outstanding assistance and promptly resolving customer requests. This highlights the dedication of individual employees to ensuring a positive customer experience.

Accessibility and Location

The physical location at 2070 Coffeen Ave provides a convenient and accessible space for customers. The bank’s commitment to accessibility is further demonstrated by its wheelchair-accessible features, ensuring that individuals with mobility challenges can comfortably utilize its services. The surrounding area offers various amenities and services, making it a desirable location for both residents and businesses. Sheridan, Wyoming, itself, is known for its rich history, outdoor recreational opportunities, and growing economy – factors that contribute to the area’s appeal.

Further Information

Security State Bank-Sheridan’s Google My Business page, with a rating of 4.1/5 based on 13 reviews, provides valuable insights into customer perceptions. While the mobile app’s performance has been a recurring issue, the bank appears to be actively addressing these concerns. The bank’s website offers detailed information on all services, fees, and contact details. Potential customers are encouraged to explore the website and contact the bank directly to discuss their specific financial needs. The combination of personal service, a commitment to accessibility, and a focus on meeting customer needs positions Security State Bank-Sheridan as a viable option for individuals and businesses in the Sheridan area. The bank’s responsiveness to customer feedback, as evidenced by the improved maintenance notifications, suggests a dedication to continuous improvement and a desire to enhance the overall customer experience. The bank’s proactive approach to communication regarding scheduled maintenance is particularly noteworthy and demonstrates a commitment to transparency and customer satisfaction. Furthermore, the positive feedback regarding staff members like Amber underscores the importance of dedicated and helpful employees in fostering strong customer relationships.

👍 Reviews of Security State Bank-Sheridan

Jared C.

4/5

Update: The issue below has drastically improved, notifications of scheduled maintenance has been a huge help.

The mobile banking app is constantly down and has been up and down randomly throughout any given period through the day for over a year now. No warnings on maintenance of app nor notifications of it being down either.

Other than that this bank has provided me with everything I need and always friendly.

Daleen S.

5/5

Amber was a delight, she was very helpful and took care of our request promptly. Great bank!

Chris R.

5/5

I had an issue with my debit card working and they reached out to the vendor I was trying to purchase through to resolve the issue. Their app is also great, works with a fingerprint scanner.

Katie S.

5/5

Great, local bank. The atmosphere is comfortable and the lending staff is very friendly and helpful!

Nicole M.

5/5

Account support is fabulous! Absolutely love this bank!

Nate W.

5/5

Best and most impressive bank in Sheridan! Thanks SSB!

Jennifer

5/5

Excellent customer service, friendly & patient.

Harold N.

3/5

Slow, Second person in line outside, been waiting 20 minutes so far.