Stone Art Memorial Company - Lackawanna, New York

About Stone Art Memorial Company

Stone Art Memorial Company, located at 914 Ridge Rd, Lackawanna, NY 14218, United States, is a trusted provider of memorial services, specializing in monument creation and mausoleum construction. With a commitment to quality and customer satisfaction, they have earned a reputation as a reliable choice for those seeking to honor loved ones.

Services Offered

• Monument Maker: Stone Art Memorial Company excels in creating personalized monuments that serve as lasting testaments to the lives of those who have passed. They work closely with clients to design and craft memorials that reflect the unique personalities and stories of the departed.
• Mausoleum Builder: The company also specializes in constructing mausoleums, providing families with a dignified and prestigious final resting place. They ensure that each mausoleum is built to withstand the test of time, offering a peaceful and respectful environment for remembrance.

Customer Experience

Stone Art Memorial Company prides itself on providing a seamless and supportive customer experience. They understand that the process of selecting and ordering a memorial can be emotional and complex, and they strive to make it as smooth and stress-free as possible. Some of the key aspects of their customer care include:

• Prompt and Professional Service: The company understands the importance of timeliness, especially when working with out-of-town clients. They ensure that orders are processed and delivered efficiently, allowing families to find closure in a timely manner.
• Personalized Attention: Stone Art Memorial Company assigns dedicated representatives to each client, ensuring that they receive personalized attention throughout the process. This hands-on approach helps to ensure that each client's unique needs and preferences are met.
• Clear Communication: The company maintains open lines of communication, keeping clients informed every step of the way. This includes providing digital approvals and updates on the status of the order, ensuring that clients are always in the loop.

Accessibility and Location

The Stone Art Memorial Company showroom is conveniently located at 914 Ridge Rd, Lackawanna, NY 14218, United States. The facility is designed with accessibility in mind, featuring a wheelchair-accessible car park and entrance. This ensures that all clients, regardless of their mobility needs, can access and navigate the space with ease.

Contact Information

• Phone: You can reach Stone Art Memorial Company by phone at 7168249278.
• Website: For more information about their services, you can visit their official website at stoneartmemorial.com.

Customer Reviews

Stone Art Memorial Company has a strong presence on Google My Business, with 84 reviews to its credit. The company maintains an impressive average rating of 4.8 out of 5 stars. This high rating is a testament to the quality of their work and the exceptional level of service they provide to their clients.

One satisfied customer praises the company for their "phenomenal job" in selecting, ordering, and delivering a headstone for their mother. They commend the company for their prompt and orderly service, even when working with out-of-town clients. The customer also highlights the professionalism of their dedicated representative, Cindy, and the impeccable correspondence throughout the process.

👍 Reviews of Stone Art Memorial Company

Maureen D.

5/5

Stone Art did a phenomenal job for selecting, ordering, and delivering the head stone for my Mother. They readily met with us and everything was very orderly and quality. Being out of town, making arrangements quickly was important, and Stone Art met the challenge. I strongly recommend working with Stone Art; we worked with Cindy, and she was phenomenal. Additionally, the correspondence was impeccable; letting us approve the stone via email when it was ready, letting us know when the head stone was delivered, etc. Very satisfied customer.

Barbara R.

5/5

Stone Art Memorial was so understanding during this difficult time. We tried to do the stone a couple months after our loss. Their advice was to wait, to give it time. They were right. They did a beautiful job trying to include all our ideas. I highly recommend them.

Kathleen B.

5/5

I am very grateful for the kindness and craftsmanship of this grave stone. I picked out the style and design of the top hat and angel i wanted. I couldn't have done this without the help of Stone Art employees. They were very friendly, kind hearted to my specials needs I was an out of towner and was coming to town for a family gathering, and asked them if they could please try too have it place in the Elma NY cemetery for my arrival when I came back to Buffalo NY. Also it was done! I was so happy to get the call from them too say they could do it, because they had so many other cemetery too work with.

Kathleen
from Michigan

Kate H.

5/5

I worked with Chris to design my dad’s footstone and I couldn’t recommend her enough. She was incredibly helpful in choosing the stone and design, and everyone I encountered at Stone Art Memorial was helpful and compassionate. The end result was absolutely beautiful. I highly recommend choosing Stone Art Memorial.

Toni

5/5

I am very pleased with their craftsmanship and their efforts to please me. I highly recommend Stone Art.

Gerald K.

5/5

Stone Art did an excellent job for me at a very reasonable cost. I recommend them to others.
Jerry Kelly

Carol H.

5/5

Everyone was kind and very helpful. The stone is beautiful, family and friends commented on its beauty and craftsmanship. Thank you

Susan R.

5/5

My sister passed in May 2023 and I took care of the arrangements. When I needed a grave marker I didn't think to go anywhere but Stone Art Memorial, and I am so glad I did. I was greeted with compassion and understanding and was helped through every step of the process. I was encouraged to take my time and Laura made some suggestions that were so helpful. There was also chocolate therapy available. Once I made my choice and placed the order, I was kept informed as to the progress of the stone and the approximate time frame. I was informed when it was ready and delivered to the cemetery. Everyone I encountered throughout this process was kind, compassionate and professional. They treated me and my family with respect, and I truly appreciated that.