Tech Credit Union - Crown Point - Crown Point, Indiana

Anthoney H.

Everything has been perfect with them, I have a checking account and an auto loan. Highly recommend!!

AMANDA S.

Website was down, so I called in for my balances. Lauren at the Crown Point Branch was able to help- but went SO FAR ABOVE AND BEYOND, here I am leaving a review. When she pulled up my account she noticed bill pay charges (a feature I don't use) and was able to reverse all of them. This wasn't even why I called! She is amazing, and a true asset to their team.

S S.

5 years ago, the customer service was so pleasant! It hasnt been pleasant for quite some time. I rarely go to this branch, but had the displeasure of going to the CP branch today. It is unbelievable how rude the tellers are in the drive through. It would make the drive through more efficient and pleasant if you quit socializing with each other, and focus of the member in the drive thru lane.

As I watched the tellers laughing back and forth, the one teller says, and I quote.."Do you have a question?...I said What? She replies..Well you're looking at us, so do you have a question."
Unbelievable, you'll really go far in life with your poor, entitled attitude.

Jen

The amount of disrespect at this business is unbelievable. I came to handle a dead parent's account and this business gives me doubt, endless questions, and a long list of demands to close the account. This is even after providing all necessary documents and proof of identity.

Every other major bank I have dealt with handled the matter within minutes and didn't treat me like a criminal. The death of a loved one is traumatic enough with a business like this rubbing salt into the wound.

There was also significant difficulty handling personal matters with this company. While handling matters for a dying parent, this business took sickly grunts on the phone as proof of identity over signed and witnessed legal documents from an attorney and government employees. This business has absolutely refused to cooperate at every turn. It was a complete nightmare dealing with all of these matters.

Shannon M.

The absolute worst bank I have ever dealt with. They won’t ever answer your phone calls, will lie directly to your face, and give you no explanation on anything. Not to mention, the management staff is incredibly rude. In the process of getting a minimal auto loan, I had them check all documentation prior to running my credit. They said everything is in order, it will be “an open and shut case.” Therefor, they ran my credit and said it was approved. Only for them to say because of the Bill of Sale, I needed documentation to prove the person was allowed to sell the car. I gave them proof that it could be sold, it wasn’t what they wanted. They won’t tell you the information that you need, nor can you speak to the underwriter of your loan. Coming from a finance manager, this establishment is a joke. There is no reason to play middle man and screen every incoming call to that extent. The staff hasn’t been given any proper training what so ever. Don’t make the same mistake I did, go anywhere but here for an auto loan and all of your banking needs.

Update: Your branch manager didn’t reach out, it was the assistant branch manager. There was no confusion, all that was offered to me was the idea that I proposed to you the day before. I have proceed elsewhere with all banking needs. Not to mention, when I went in to close the account, I was NEVER asked for my ID. You can tell that customer security is taken seriously..

Ruben V.

I urge you not to bank with small banks like this. Multiple years I've been stuck here and dealing with not having support when issues arise with my card. The most recent which has been a change to allow tap to pay (finally years after it's been a thing) has resulted in me having no access to my money until my new card arrives. Which it's been weeks since it said it would and I just ordered another and it could be an additional 10 days to receive another card meaning I have no access to my money outside of physically going to the bank to get cash. A huge inconvenience. It makes more sense to deactivate an old card once the new one has been called in to activate. Once I get the new card and have access to my money I will be searching for a larger bank that I can rely on without fear of not having access to my account for almost two weeks. Do not bank with them.

Update in response in the response: Currently you don't offer instant issue debit cards, drove to a branch and asked about this and since they are in the process of switching to new debit cards that can tap they don't have instant issue yet and I'll still be without card for 10 days. Thanks for nothing 👍

Sabine M.

MAX of 2 stars. Would never get a car loan from Tech Credit Union again. They take my money early out of my bank account, then don't post it to the loan and send me late payment reminders every day via email and text - UNTIL I call them and ask them to stop. So last month the lady told me that someone FORGOT to put in place to automatically apply it to the loan and she was fixing it. She was nice. TODAY The female associate told me: Do you want to hear or do you want to CONTINUE ASSUMING? I gave her my feedback about her substandard Customer Service right there. She ignored that completely and instead went to tell me EXACTLY what the person the month before told me. Then said evidently the person before her didn't fix it. Their Customer Service is pitiful!!!

Shirley C.

I applied for a car loan and it took over 50 days to close. No one knows what they are doing there. I was working with a Monai who kept calling me all different names but my own and she was very unprofessional. They kept Blaming the seller for the delay of the title when she was also financed by Tech credit union and they should of held the title. They ran my credit twice which made my credit score drop. After the closing Monae still called me to ask about why I didnt pay a $30 dollar title transfer fee that the seller was charged for when Tech credit are the ones who printed all the paperwork charging the seller the $30 transfer fee not me. The only reason I used them was I already had my credit run twice and since the seller of the car was financed there I thought it would be fast and easy. Boy was I wrong!!!