Abigail B.
1/5
This company exploits military families and their necessarily transient lifestyle. Thankfully they're blacklisted with Fort Sill now.
They tried to have us move in with missing appliances, then replaced them with older models (the dishwasher had rubber bands holding parts of it together) pulled from other units when my husband complained. Amongst other excuses, they tried to portray the landlord as just getting started and being short on cash and out of state. This company has been around for over 30 years and is tied to an expensive area of California. They refused to perform necessary maintenance after the initial move-in workorders. I suffered heat stroke due to living in broken air conditioning for three months in triple-digit weather. We had a work order in for the HVAC the entire time my husband was there but nothing was ever fixed. They sent repairmen out but refused to authorize any repairs beyond coil cleaning -- not even a freon charge. The system did not work any better and couldn't blow cold air. Our electric bill was obscene due to the air conditioning running 24/7. We had an invasion of cockroaches and flies because the front door, which was right next to our and our neighbor's trash bins, wouldn't close. They sent an incompetent repairman who didn't know how to fix it and left without touching anything. Apparently that counts as a repair to these people, because they never followed up again.
They charged us part of the security deposit when we left, despite saying during the final walkthrough that we'd be refunded the full amount. There was no explanation of what we did wrong - just a generic cleaning fee. It's too small a charge for us to be able to make it up with a small claims court case. (This is a common tactic for landlords around military posts, since they know military families will spend more money returning to the state to reclaim their deposit than they could ever get back out of the deposit. They conveniently wait long enough to send it to be sure that their victims have reported to their next post, too.) Please note that my husband left the apartment cleaner than it was when he moved in.
They were usually unreachable and changed our property manager several times during our six-month stay (apparently most of the staff left during this time due to a toxic work environment). The office would not speak to us directly without "our property manager", despite not being able to tell us who they were or give us their contact information. Halfway through my husband's stay, they lost all his workorders and made him re-enter them in a new system (an online portal they waited a month to give him a login for), conveniently resetting the two-week clock that Oklahoma allows landlords. Anytime my husband would bring up the lack of follow-through on workorders or how they'd lose his workorders multiple times and send him to a portal he couldn't log into, they'd blame the contractors or try to garner sympathy about their high turnover and new systems, despite being the legally accountable party. They even refused a workorder, claiming the issue was our washer and not their hookup (this was false, as the leaking continued after we moved the washer out).
The rent was due during a very narrow window and online payment had a surcharge nearly as large as the late charge, which left in-person payment as the only other allowable option. This was tricky when the 1st fell on a weekend, since the office was only open for a couple of hours on Saturday morning and the rent would be late by Monday.
Had we been there longer, I would have filed a complaint with the Oklahoma Real Estate Commission. So glad to be out of there.
