The Home Loan Expert - Indianapolis, Indiana

The Home Loan Expert Overview

Located at 3815 River Crossing Pkwy #100, Indianapolis, IN 46240, United States, The Home Loan Expert is a prominent player in the mortgage lending, loan agency, and mortgage brokerage sectors. With a phone number 317-550-1515 and a comprehensive online presence through thehomeloanexpert.com, this company is easily accessible for those seeking mortgage solutions in Indianapolis.

One of the key points of interest for visitors is the establishment's commitment to accessibility. The Home Loan Expert boasts a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that all customers, regardless of mobility, can receive the services they need without barriers.

Opinions and Reviews

The company has garnered 19 reviews on Google My Business, indicating a diverse range of customer experiences. However, the average opinion scores a modest 2.5/5, which suggests there might be areas for improvement in customer service or product offerings. It's crucial for potential clients to read through these reviews to form a more informed perspective.

Key Features and Services

- Mortgage Lending: The Home Loan Expert specializes in providing various mortgage options tailored to individual needs, from fixed-rate to adjustable-rate mortgages.
- Loan Agency: As a loan agency, they connect borrowers with lenders that best fit their financial situation, streamlining the process.
- Mortgage Broker: Acting as intermediaries, they negotiate on behalf of the clients to secure the most favorable loan terms.

Recommendations for Prospective Clients

For anyone considering mortgage options in the Indianapolis area, here are some steps to take:

- Visit the Website: Explore thehomeloanexpert.com for detailed information on their services, rates, and customer testimonials. This will give you a comprehensive overview of what they offer.
- Contact Directly: Given the average rating, it might be prudent to reach out directly to inquire about their policies, customer service experience, and how they can meet your specific mortgage needs. Utilize their phone number 317-550-1515 or consider sending an email through their website for a personalized consultation.
- Check Accessibil

👍 Reviews of The Home Loan Expert

James S.

1/5

Second time I called this company.... disappointed both times. First time company pulled my credit with a "hard" hit, even after I specifically asked them not to and they agreed. Second call today to check back and see if rates were better, I got a guy who was a super fast talker, not professional at all and said the only way he could help me was to go through the complete application process. When I mentioned not all companies require that, he said "Well, they'll throw all kinds of numbers at you, blah blah blah". Seems to me this outfit just wants to get you hooked in. If they were super legit and confident in their product, they would be transparent and professional and make you feel confident. Instead they come across as a scam (which I don't think they are).

Brian S.

5/5

Ryan and his team did our refinance in March 2020 and we were very satisfied. Application on-line was super easy and quick. Everyone we dealt with was knowledgeable and professional. What stood out the most is how quickly they responded and kept the process moving.

Adam J.

1/5

Disappointed in the extremely slow speed at which they move. Started a simple refinance on our home back in December, it's now the end of March and they just let me know, they are closing my account because they cannot get the job done. All the time sensitive documents I signed and sent in back had expired and they can't use them. It could be I just wasn't a big enough client or something.

Jerry

1/5

Talk to a expert, unloaded all my documents with no response. Been over a week. Called wells Fargo was approved within 3 hours of uploading my docs with an great low rate. They are all over the radio but customer service has some work to do.

rich J.

5/5

I did a refi with The home loan expert and the process was completed in 2 and a half weeks. Jared and the team were communicating almost daily. All those who I worked with were friendly, competent, knowledgeable, and very professional. Thank you Jared , it was a pleasure working with you and the team. 👍

Tracy S.

5/5

The Home Loan Experts made the process of refinancing my home simple and relatively stress free. They always answered all my questions quickly and clearly. I would not hesitate to recommend them for all your home loan needs.

Dave B.

1/5

Advertisements say they are lending when others are not...it’s not true. Was told due to the current virus and all the crazy things going on that additional restrictions have been in place that weren’t there before. Could very well be a fine company but my experience wasn’t the greatest.

SPECIAL D. D.

1/5

They remove negative reviews. Approved me for about 60% of what my bank did and counted rental income as a expense all while making promises they never kept. Seemed like it was their first mortgage ever. Have no idea how they're in business