Tradelands Realty - Mesa, Arizona

Jeremiah

I had the chance to rent from this company, and they've been excellent. One of their realtors, Jake, was invaluable during my time renting with Tradelands. He was incredibly helpful and reasonable during my time as a tenant. When I was a tenant and submitted a work order, someone would contact me SAME DAY for work order completion. Their customer service is great, and I highly recommend renting with them. They are the best realty company I've ever worked with.

Kyrie Buck

I lived at 13644 N Hamilton in Fountain Hills for several years. When we first moved in we were warned by neighbors that the whole building was mold damaged but we don’t notice we were being exposed for some time. I had a sore throat for a very long time and watery eyes that I thought were allergies. After years of residing there, we had a leaking ceiling/roof that was not addressed promptly and resulted in the ceiling and roof collapsing into our bedroom. We were left in this emergency situation for far too long. Our roof/ceiling was left open for over a month. With the ceiling open we could see all the black mold growing on the ceiling/roof, right above our bed. Many of our things were damaged from leaking water/mold. More of our items were damaged when they recklessly sprayed something called Kilz all over and gave us no instructions to air it out or not enter the room right away. We suffered from mold exposure and my son and I had chemical pneumonia from the mold treatment/Kilz being used. They abruptly kicked us out of instead of properly fixing the issues that their poor property management caused. My son still had breathing issues and this heartless company couldn't have cared less. They were sent my sons medical paperwork and refused to reimburse us, we didn’t get an apology and they never once asked how he was doing. They actually came after us for money after all of this, for things like carpeting that was over 10 years of and literally disintegrating! They are just bad people and I don’t recommend doing any sort of business with them.

Mike Ferguson

I listen to what people say, and also observe what they do. I believe actions speak louder than words. This is the lens through which I view my Tradelands property management review below.

My girlfriend and I moved into a Tradelands managed rental home a year ago. When moving in, I noticed a couple windows in the front looked like they had been shot with a BB gun, we also saw what appeared to be a crack or leak in the rear bathroom ceiling, other small things were noted, and we were assured would be resolved promptly.

Tradelands asks that we use a text number to communicate with their staff about maintenance requests, sometimes they respond in a few hours, sometimes they respond in a few days, sometimes it takes a week for a reply, sometimes a reply never comes. Fixing two problems we noted on move-in and two more that happened in the last year has been a challenge.

1. The two front windows with damaged panes took a dozen plus text messages with Lorie to get repaired 5 months after we moved in. We set aside time from our jobs, and missed dinners with out of town friends, to wait for multiple vendors who never came when scheduled.

2. The crack in the ceiling of the rear bathroom turned out to be where it rained inside the house when it rained outside the house. After multiple storms and leaks, 40+ text messages sent back and forth with Lorie, sharing videos and photos of the problem, it took 5 months for the leak to be repaired. There is still water damage to the bathroom ceiling that has never been fixed.

3. The homeowners solution for the roof leak above was to re roof the entire house. The new roof fixed the leak. Unfortunately one of the roofers stepped through the living room ceiling during the re roof. Fixing the new “large boot breakthrough from above hole” in the living room ceiling took an additional 3 months, and 20 plus text messages to Lorie to accomplish.

4. We currently have a broken AC unit. The home we are renting has 2 ac units. In the middle of July, the mini split quit working. The rear of the house was over 100 degrees until a temporary AC unit was loaned to us. The temporary unit is loud, runs non stop and was inadequately sized to cool the back bedroom. It has now been 7 weeks since the mini split broke, and the repair is still not complete. It was 108 degrees today. We received a text message today thanking us for “our patience”. 7 weeks of Arizona summer with broken, noisy, and inadequate “air conditioning” has strained my patience.

I expect the people in charge of maintenance and repairs to know who to call to fix problems. I expect returned messages when I send messages regarding problems. I expect vendors to show up when they say they will. I expect my time to be valued as a tenant, and as a maintenance request maker. Unfortunately working with Tradelands Property management, to resolve obvious and documented problems, has been difficult for us. Hence, my poor review.

F F

In spite of what the other negative reviews say and in Tradelands’ defense, we have been very happy with their office and their team. Very responsive, courteous and caring conducts.
Respectfully, I feel that some of the bad reviews might be due to “evictions” and personal issues.

A.L. Wilson

Let me see if this review gets left up.
We rented an apt part of a duplex in North Phoenix 13th St and Vista. Lovely apt but ours was the only unit that was remodeled. It was stunning and the rent was reasonable. After our 2 nd year there we had an incident with the next door neighbor. The guy and his friend climbed up on the roof and tried to steal our cable service. All they succeeded in doing was messing up our connection. Cox charged us 100$ to repair the damage and get us hooked up again. We complained to management and they did nothing. When it came time to renew our lease they refused stating we were problem tenants? But the guy who stole from us got to stay. Talk about leaving a really bad taste in our mouth. Who does that? Punishes the victims? Yea Brick, Jake, real professional of you. This was back in 2013 but to this day it still bothers me when I think about it.

Ali Farmer

We have been living in our apartment here in East Mesa close to one year. When it comes to a problem maintaince or anything needed they are fast to respond and well to communicate on helping getting the issue taken care off.

Great service and communication from Tradelands Realty and staff
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Maryana Martin

It’s been 1 year since we moved into our apartment in Mesa signing with Trevor. So far everything is good. We signed our lease for another year. I see negative reviews but like someone said theirs always 2 sides to the story.

Jen

My family has been with Brick for almost 10 years and love renting from them, we have never had any issues with them. When we need maintenance on anything they get it done.... We are extremely pleased and grateful for Tradelands and Brick... . Thank you for having us as your renters and being excellent landlords. Have a great day and thank you again.