U.S. Bank Branch - Goodyear, Arizona

Address: 16380 W Yuma Rd, Goodyear, AZ 85338.
Phone: 38828725.
Website: usbank.com.
Specialties: Bank.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 32 reviews on Google My Business.
Average opinion: 3.2/5.

Location of U.S. Bank Branch

38828725

U.S. Bank Branch, located at Address: 16380 W Yuma Rd, Goodyear, AZ 85338, is a well-known bank that provides a variety of financial services. The bank can be contacted at Phone: 38828725. For those who prefer to do their banking online, the bank's website is usbank.com.

One of the main specialties of this U.S. Bank Branch is offering banking services to its customers. These services include checking and savings accounts, loans, credit cards, and investment options. The bank is known for its commitment to customer service and for providing a wide range of financial solutions to meet the needs of its customers.

In addition to its financial services, this U.S. Bank Branch also has several features that make it accessible to all customers. The bank has a wheelchair accessible entrance and a wheelchair accessible parking lot, making it easy for customers with mobility challenges to access the bank's services.

When it comes to opinions, this U.S. Bank Branch has received 32 reviews on Google My Business, with an average rating of 3.2/5. While some customers have praised the bank for its friendly staff and convenient location, others have criticized it for long wait times and fees. However, it's important to note that each customer's experience can vary based on their individual needs and circumstances.

Overall, this U.S. Bank Branch is a reliable and convenient option for those in need of banking services in Goodyear, AZ. With its accessible features, variety of financial services, and online banking options, it's a bank that strives to meet the needs of all its customers. If you're looking for a new bank or are considering switching to a different one, this U.S. Bank Branch is definitely worth considering.

Reviews of U.S. Bank Branch

Pete Seilhymer

1/5

This bank branch is extremely negligent with its customers. My 88-year old dad, who knows nothing about banking, came in to take out a CD for a large amount of money. They opened a CD account for him, and failed to make the account match up with his family trust or LIST A BENEFICIARY! Even though his children were on his trust accounts as independent trustees, because the CD was written in his name only and listed no beneficiary, when he passed away this year, his children were unable to access his CD account and must now hire a tax attorney and wait for a year to access the money, all the while they get to collect the interest!
This borders on elder abuse and is a very poor example of customer support. Stay away from them!

JP Acee

5/5

Let me brag just a little bit...it was about 5:05 and I had just came from the atm...Laura valenzuela was under no circumstances required to help me. Bank had closed about 5 mins ago but I really needed to put money in my account and didn't currently have a debit card. After verification she helped me get the money into my account that I definitely needed. On top of that she also helped me get a temporary card just incase I needed to use the atm again today for any reason( I used a different card at the atm earlier from a different Institution) she went above and beyond to help me with everything I needed even though it was time to go home and let's be honest...most of us would of been like I'm sorry you will have to come back 2morrow? they always told me all heroes don't wear capes...you ma'am are a #MVP and I hope your job appreciates every thing you do and you do it with a welcoming smile...thank you?

Justin Fontaine

1/5

This branch is a complete waste of time money and space. The employees are as stupid as can be but they are just a direct reflection of their management, the manager that barley speaks English Jose. He is useless rude and unbelievably arrogant and disrespectful. Sad to think that US. Bank allows him and his staff to represent their company.

hector c

1/5

Worse customer service by Mr Monteroso. Always difficult to deal. Went back to US Bank to make a deposit. Surprise Jose was working again. Gave us a huge attitude and lied saying he had an appointment it was 5:45 PM. Will start the process to change banks. Google can you add 0 stars?

Zaide Galvan

5/5

Thank you Jose!
I had to cash a check and went to 2 other locations and was told that the banks had no money. That was hard to believe and went to this bank as my last attempt. I met Jose, he was very nice and cashed the check with no problems.
I ended up opening a bank account at this location just because the way the staff treats me speciality Jose, the manager.

Steve Reaves

1/5

Been with them for a long time. Trying to do a wire transfer and keep getting wrong information. Then they dont tell you about the 1pm cut off. Holding funds from Navy Federal for 11 days. Staff is rude. I will be closing all 3 accounts. They have gone down hill in the last 6 months. Window service completely bad.

Update: Went back today BEFORE 1pm. Now the rude little manager Jose says you have to make an appt. Day 4 going there and another excuse. His attitude and customer service is beyond terrible. Had to drive to another location which did the wire xfer in less than 15 min.

Another up date. They call and say they are looking into the issues. They promise to call back and now nothing. The customer service keeps going down hill. Run from this banking institution as fast as possible. Thier word and ethics stink.

Carmen Garcia

5/5

I switched 4 of my accounts to from Bank of America to USBank just for the customer service skills of the branch manager Jose Monterroso. I went to the branch and he took the time to explained in details the in and outs of the bank procedures.
I'm buying a property out of the country and had to wire a payment every month every time I visit the branch, Jose is very polite and go an extra mile to assist me with my needs.
I will never go anywhere else for my banking needs. US Bank and Jose Monterroso had exceeded my expectations. Thank you, Mr. Monterroso!

Ernesto Alonso

1/5

I went to this location on 3/4 2021 at approximately 4 pm to do a wire transfer, but the branch manager Jose was so rude and did not help me at all. So I closed my account I can't believe that a manager doesn't have any people skills. He should be demoted or minimum send to some training so he can learn some people skills.